Shipping policy

Shipping Policy

Last updated: January 30, 2026

 

Thank you for shopping at Viral Values. This Shipping Policy outlines important information about how we process and ship your orders.

 

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or holidays.

You will receive an email confirmation with tracking information once your order has shipped.

 

Shipping Methods and Delivery Times

We offer standard shipping on all orders. Delivery times vary depending on your location:

Please note: Delivery times listed above do not include processing time (1–3 business days). Total time from order placement to delivery is processing time plus shipping time.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including carrier delays, weather conditions, and peak shipping periods (such as holidays).

 

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your cart.

Some products may qualify for free shipping. Free shipping eligibility is determined by product and order volume and will be clearly indicated on the product page and at checkout.

 

Where We Ship

At this time, we ship only within the United States. We do not ship outside the U.S., including to international destinations or U.S. territories outside the contiguous United States (unless explicitly stated at checkout).

If you attempt to place an order with a non-U.S. shipping address, we may cancel the order and issue a refund.

 

Shipping Origin

Our products are shipped from fulfillment centers located in the United States and, in some cases, from international fulfillment partners. Shipping origin may vary depending on the product ordered.

 

Order Tracking

All orders include tracking. Once your order ships, you will receive an email with your tracking number and a link to track your package.

Please allow 2–5 days after receiving your tracking number for tracking information to update, as carriers may take time to scan packages into their systems.

 

Shipping Restrictions

We do not ship to:

• PO Boxes

• APO/FPO/DPO military addresses

• Freight forwarding addresses

Orders placed with these address types may be cancelled and refunded.

We reserve the right to limit or refuse shipments to certain addresses or regions at our sole discretion based on shipping carrier policies, regulatory requirements, or other factors.

 

Address Accuracy

Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Your shipping address must include:

• Full name

• Street address (including apartment/unit number if applicable)

• City

• State

• ZIP code

• Valid phone number

 

Order Modifications

Address changes can only be made if your order has not yet begun processing.

To request an address change, contact us immediately at support@viralvalues.net with your order number and the corrected address.

Once an order has entered processing or has shipped, we cannot modify the shipping address. The order will be delivered to the address originally provided.

 

Lost, Delayed, or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please:

1. Check your tracking information for the latest status

2. Verify the shipping address on your order confirmation

3. Check with neighbors or household members

4. Contact your local post office or carrier

If your package has not arrived within 25 days of the ship date, please contact us at support@viralvalues.net with your order number. We will investigate with the carrier and work with you to resolve the issue, which may include reshipping your order or issuing a refund.

Claim Filing Deadline

All claims for lost, missing, or undelivered packages must be filed within 60 days of the original order date. Claims submitted after this period may not be eligible for refund or reshipment.

Maximum Liability

Our liability for lost or undelivered packages is limited to the original purchase price of the item(s), including any shipping fees paid. We are not liable for any indirect, incidental, or consequential damages arising from shipping delays or lost packages.

 

Proof of Delivery

We use carrier-provided tracking and delivery confirmation as proof of delivery. Once a package is marked as "delivered" by the shipping carrier, it is considered successfully delivered.

Signature Confirmation

We do not require signature confirmation on standard shipments. By placing an order, you accept responsibility for packages delivered to the address you provided, including the risk of theft or loss after delivery.

If you would like to request signature confirmation for your order (where available), please contact us at support@viralvalues.net before your order ships. Additional fees may apply.

Packages Marked as Delivered

If your tracking shows your package was delivered but you did not receive it:

1. Check all delivery locations around your property (porches, side doors, mailboxes, etc.)

2. Ask household members or neighbors if they received the package

3. Contact your local post office or carrier to verify delivery location

4. Check if a delivery notice was left for pickup

Important: Once a carrier confirms delivery, our responsibility for the shipment ends. We are not liable for packages that are stolen, lost, or misplaced after the carrier has confirmed delivery.

In cases where tracking shows delivery but you did not receive your package, we recommend:

• Filing a claim directly with the shipping carrier

• Filing a police report for package theft

• Contacting your credit card company or bank regarding their purchase protection policies

We may, at our sole discretion, offer a one-time courtesy reship or partial refund for packages marked as delivered but reported as not received. This courtesy is not guaranteed and may be declined based on order history, claim frequency, or other factors.

 

Shipping Insurance

Standard shipments do not include shipping insurance. You may request shipping insurance at checkout (where available) for an additional fee. Shipping insurance covers loss or damage during transit up to the declared value of the shipment.

If shipping insurance is not purchased, our liability for lost or damaged packages during transit is limited to the lesser of:

• The original purchase price of the item(s), or

• The carrier's maximum liability limit for uninsured packages

For high-value orders, we strongly recommend purchasing shipping insurance to protect your purchase.

 

Partial Shipments and Split Orders

Depending on product availability and shipping origin, your order may be shipped in multiple packages from different fulfillment centers. If your order is split into multiple shipments:

• You will receive separate tracking numbers for each shipment

• Each package may arrive at different times

• Shipping costs are calculated for the entire order at checkout and will not increase due to split shipments

If you receive only part of your order, please allow additional time for remaining packages to arrive before contacting us. Check all tracking numbers associated with your order.

If a portion of your order has not arrived within 25 days of its ship date, please contact us at support@viralvalues.net with your order number and details of the missing items.

 

Carrier Liability Limits

Shipping carriers impose maximum liability limits for lost or damaged packages. These limits vary by carrier and service level. In most cases, carrier liability for uninsured packages is limited to a nominal amount (often $100 or less) regardless of the actual value of the contents.

By placing an order, you acknowledge that:

• Carrier liability limits may be less than the value of your order

• We are not responsible for losses exceeding carrier liability limits for uninsured shipments

• Purchasing shipping insurance (where available) is the only way to ensure full coverage for high-value orders

If you have concerns about carrier liability limits for your order, please contact us at support@viralvalues.net before completing your purchase.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@viralvalues.net. Include your order number and photos of the issue.

For damaged or defective items, we will provide a prepaid return shipping label and send a replacement or issue a full refund. Please refer to our Return and Refund Policy for more details.

 

Peak Season and Holiday Shipping

During peak seasons (including but not limited to Black Friday, Cyber Monday, Christmas, and Chinese New Year), processing and shipping times may be longer than usual due to increased order volumes and carrier delays.

We recommend placing orders early during these periods to ensure timely delivery.

 

Carrier Delays and Force Majeure

We are not responsible for shipping delays caused by:

• Carrier service disruptions

• Weather events or natural disasters

• Public health emergencies

• Government actions or restrictions

• Labor disputes or strikes

• Other circumstances beyond our control

In the event of significant delays, we will make reasonable efforts to notify affected customers.

 

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Email: support@viralvalues.net

Address: 980 N Michigan Ave, Ste 1090, Chicago, IL 60611, US

We aim to respond to all inquiries within 1–2 business days.