Refund policy

Return and Refund Policy

Last updated: January 30, 2026

Thank you for shopping at Viral Values. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You have 7 days from the date of delivery to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

To start a return, please contact us at returns@viralvalues.net with your order number and reason for the return. We will provide you with instructions on how and where to send your package.

Non-Returnable Items

Certain items cannot be returned. These include but may not be limited to:

  • Gift cards
  • Downloadable products
  • Items marked as "Final Sale" or "Non-Returnable" on the product page

Please check the product description before purchasing, as return eligibility may vary by product.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at returns@viralvalues.net. Include your order number and photos of the issue.

For damaged or defective items, we will:

  • Provide a prepaid return shipping label at no cost to you
  • Send a replacement item once we receive the returned product, or issue a full refund if a replacement is unavailable

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company, as it may take time for the refund to be officially posted
  3. Contact your bank, as there is often processing time before a refund appears

If you've done all of this and still have not received your refund, please contact us at returns@viralvalues.net.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Email: returns@viralvalues.net